Inbound Call Screening & Triage
Your EA answers or monitors calls on your behalf, filters out solicitors and low-priority inquiries, and routes only the calls that genuinely need your attention, using a call script you approve upfront.
Fractional Phone & Communication
Stop letting your phone run your day
Every call you field personally: screening vendors, chasing down confirmations, playing phone tag, is time pulled away from the work only you can do. Nacho's US-based fractional EAs and specialists handle inbound call triage, outbound follow-up, and voicemail management so your communication stays professional and nothing falls through the cracks. Across 70 logged time entries in this category, our clients have reclaimed hours they were spending on calls that never needed to reach them in the first place.
Can I delegate phone & communication to a Virtual Assistant?
Yes. Nacho matches you with a vetted, 100% US-based Executive Assistant who owns your phone & communication every week, not a one-off task. Set a Talent Budget starting at $1,000 a month, begin with a $300 Delegation Strategy Plan, and expect to be matched in about a week.
See how the match works What a Talent Budget costs Book a discovery call
What we handle
What your Executive Assistant takes over
Recurring work your US-based Executive Assistant owns from week one. No vague promises.
Voicemail Monitoring & Transcription
EAs check voicemail inboxes, transcribe messages, flag urgent items, and log everything in your CRM or task manager so no callback request gets buried or forgotten.
Outbound Follow-Up Calls
Whether it's confirming appointments, following up with vendors, or checking in on pending deliverables, your EA makes the calls on your behalf and documents outcomes in real time.
Call Scheduling & Calendar Coordination
Your EA coordinates call times across parties using tools like Calendly or Acuity, sends confirmations, and ensures your calendar reflects accurate, conflict-free blocks.
Phone-Based Research & Information Gathering
When you need information that isn't available online: vendor pricing, service availability, local business details, your EA makes the calls and delivers a clean summary of what they found.
Communication Log Maintenance
Your EA keeps a running, organized record of calls made, received, and pending in your CRM (HubSpot, Salesforce, or similar), so you always have a clear picture of where conversations stand.
How it works
How the handoff works
During onboarding, your dedicated Client Success Manager works with you to build a Delegation Strategy Plan that covers exactly how your phones and communications should be handled: including call scripts, escalation rules, and any tools or phone systems already in use. In the first week, your EA shadows your existing workflow, asks clarifying questions, and handles a limited set of calls with your review before taking on full responsibility. By week two, most clients are fully handed off, with the EA managing day-to-day communication and flagging only what needs a decision from you. All activity is logged, so you can review what was handled at any point.
Your stack
Tools our team works with
We adapt to your existing stack, no forced migrations.
Calendly 
HubSpot 
Acuity Scheduling 
Google Voice 
OpenPhone 
Zoom Phone The model
What delegating to Nacho actually looks like
This is ongoing delegation to one vetted, US-based person, not a task posted to a marketplace.
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Start with a Delegation Strategy Plan
A one-time $300 onboarding fee pairs you with a Client Success Manager who maps what to hand off first. See the full process.
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Get matched in about a week
We match you with a vetted, 100% US-based Executive Assistant in your time zone. If the fit is not right, the Nacho Guarantee re-matches you free.
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Set a monthly Talent Budget
Budgets start at $1,000 a month and draw across Executive Assistants from $40/hr, Specialists from $65/hr, and Fractional Executives from $125/hr. Up to $200 of unused budget rolls over each month. See pricing in detail.
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Three months, then month to month
The initial term is three months so the working relationship has time to compound, then it rolls month to month. Book a discovery call to size yours.
Talent Budget
What delegating phone & communication costs
Drag the sliders to build a monthly plan that fits your workload.
Executive Assistants
from $40/hourSpecialists
from $65/hourFractional Executives
from $125/hourYour monthly budget
$1,325
Starting at $1,000/month. One-time $300 onboarding fee includes your Delegation Strategy Plan.
Good questions
Frequently asked questions
How does an EA answer calls if they're not in my office?
Most clients set up a forwarding number or shared line through a tool like Google Voice or OpenPhone, which routes calls to your EA during agreed-upon hours. Your EA answers using your business name and follows a script you've reviewed and approved, callers typically have no indication they're not speaking with an in-house team member.
What happens if a call comes in that the EA isn't sure how to handle?
Your onboarding includes setting up clear escalation rules: specific situations where the EA will take a message, transfer, or immediately notify you. Over the first week or two, edge cases get documented and added to your call handling guide so your EA becomes more autonomous over time.
Can an EA handle calls for an industry with specific compliance requirements, like healthcare or legal?
Yes, and this is where industry-specific experience matters. Nacho serves clients across 16+ industries, and we match you with an EA who has relevant background. If your industry has specific protocols, like not leaving detailed voicemails for HIPAA reasons, those are built into your delegation plan from day one.
How many hours per month does phone and communication support typically require?
It varies significantly by call volume and business type, but many clients find that 10 to 20 hours per month covers consistent voicemail triage, outbound follow-up, and scheduling coordination. Nacho's monthly budgets start at $1,000, and up to $200 of unused budget above that minimum can roll over each month, so lighter weeks won't cost you as much as you might think.
Ready when you are
Get your phone handled
Tell us what your current communication workflow looks like and where it's breaking down, your Client Success Manager will build a delegation plan around it. One-time $300 onboarding fee, monthly budgets starting at $1,000.
Not sure yet? See how it works, compare the Executive Assistant, Specialist, and Fractional Executive roles, or read why we stayed 100% US-based.