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Phone & Communication · Legal

Phone & communication support for law firms & legal professionals

By Zack Pennington, CEO Updated

When a potential client calls your firm, the first voice they hear shapes whether they retain you. Attorneys and paralegals can't always break from depositions, client meetings, or document review to field every call, but missed calls mean missed retainers. A Nacho EA handles your inbound and outbound communication so nothing falls through while you're heads-down on billable work.

Tools we work with: Google Voice OpenPhone Calendly HubSpot

Can a Virtual Assistant handle phone & communication for lawyers and law firms?

Yes. Nacho matches lawyers and law firms with a vetted, 100% US-based Executive Assistant who owns phone & communication week after week, not a one-off task. Onboarding starts with a $300 Delegation Strategy Plan, your Talent Budget starts at $1,000 a month, and matching takes about a week.

See how the match works What a Talent Budget costs Book a discovery call

How it works

How your Executive Assistant owns phone & communication for lawyers and law firms

A Nacho EA assigned to a legal client typically manages inbound call screening, routes urgent matters to the right attorney, and follows up with prospective clients who submitted intake forms through your website or Clio Grow. They work inside your existing systems: whether that's Clio, MyCase, Lawmatics, or a Google Voice line, and operate from a script or intake protocol you define during onboarding. Your Client Success Manager helps you build that protocol as part of your Delegation Strategy Plan, so the EA knows exactly what to ask a new personal injury lead versus a returning estate planning client. Your role is to review flagged messages, take escalated calls, and occasionally update the intake criteria, the day-to-day call handling runs without you.

Off your plate

What your Executive Assistant takes off your plate

Before your EA takes a single call, write down the three or four questions that determine whether a prospect is actually a fit for your practice: practice area, jurisdiction, case type, and ability to pay a retainer. The most common mistake is handing off call handling before that filter exists, which results in your EA scheduling consultations with people you'd never take on. A one-page intake script takes about 30 minutes to draft and saves you hours of wasted consultation time.

  1. New Client Intake Call Screening

    EA conducts initial intake calls using your firm's questionnaire, captures conflict-check information, and logs the prospect in Clio Grow or your CRM before routing to the attorney.

  2. Appointment Scheduling and Confirmation

    EA books consultations and follow-up meetings via Calendly or your practice management calendar, sends confirmation emails, and makes reminder calls to reduce no-shows.

  3. Inbound Call Routing and Message Taking

    EA answers calls on your Google Voice, Grasshopper, or RingCentral line, triages urgency, and delivers structured messages so attorneys can prioritize callbacks efficiently.

  4. Outbound Follow-Up with Prospective Clients

    EA places follow-up calls or sends templated emails to leads who haven't responded to an initial consultation offer, using cadences you approve in advance.

  5. Referral Source Communication

    EA handles routine outbound calls and emails to referral partners: other attorneys, financial advisors, or medical providers, to acknowledge referrals and provide status updates within ethical guidelines.

Your stack

Tools our team works with

We adapt to your existing stack, no forced migrations.

Zoom Phone
HubSpot
OpenPhone
Google Voice
Acuity Scheduling
Calendly

...and many more!

Client proof

Trusted by lawyers and law firms

Nacho supports lawyers and law firms including Advantage Evans, La Firma Inmigrantes Primero, Rupal Law, handling everything from phone & communication to broader operational support.

The model

What delegating to Nacho actually looks like

This is ongoing delegation to one vetted, US-based person, not a task posted to a marketplace.

  1. Start with a Delegation Strategy Plan

    A one-time $300 onboarding fee pairs you with a Client Success Manager who maps what to hand off first. See the full process.

  2. Get matched in about a week

    We match you with a vetted, 100% US-based Executive Assistant in your time zone. If the fit is not right, the Nacho Guarantee re-matches you free.

  3. Set a monthly Talent Budget

    Budgets start at $1,000 a month and draw across Executive Assistants from $40/hr, Specialists from $65/hr, and Fractional Executives from $125/hr. Up to $200 of unused budget rolls over each month. See pricing in detail.

  4. Three months, then month to month

    The initial term is three months so the working relationship has time to compound, then it rolls month to month. Book a discovery call to size yours.

Talent Budget

What delegating phone & communication costs for lawyers and law firms

Drag the sliders to build a monthly plan that fits your workload.

Executive Assistants
from $40/hour
25 hours $1,000
Specialists
from $65/hour
5 hours $325
Fractional Executives
from $125/hour
0 hours $0
Your monthly budget
$1,325

Starting at $1,000/month. One-time $300 onboarding fee includes your Delegation Strategy Plan.

Good questions

Frequently asked questions

Can a Nacho EA handle calls that involve sensitive legal matters or privileged information?
EAs handle intake and administrative communication, they are not paralegals and do not provide legal advice. They operate from scripts you approve, which keeps them in a purely administrative role and protects privilege. You control exactly what information is collected and how it's documented.
How does the EA access our phone system without giving them access to our entire firm infrastructure?
Most firms set up a dedicated intake line through Google Voice, Grasshopper, or RingCentral and grant the EA access only to that line. This keeps client-facing communication separate from your internal systems and makes it easy to adjust access if anything changes.
What happens if a caller has an urgent legal matter, like a pending court deadline or an arrest?
Your EA follows an escalation protocol you define during onboarding: specific trigger phrases or situations that prompt an immediate text or call to the responsible attorney rather than a standard message. That protocol is documented in your Delegation Strategy Plan so there's no ambiguity in the moment.

Ready when you are

Stop missing calls between client meetings

Nacho matches you with a US-based EA who understands legal intake and professional communication standards. Monthly plans start at $1,000 with a one-time $300 onboarding fee that includes your Delegation Strategy Plan.

Not sure yet? See how it works, compare the Executive Assistant, Specialist, and Fractional Executive roles, or read why we stayed 100% US-based.