New Trusty Oak is now Nacho! Read the story

Email & Inbox Management · Legal

Every missed email is a missed deadline or a missed client

By Zack Pennington, CEO Updated

Law firm inboxes are uniquely high-stakes. Court notices, client inquiries, opposing counsel correspondence, and referral follow-ups all compete for attention alongside routine admin. Nacho's EAs triage your legal inbox so the important messages get handled and nothing slips.

Tools we work with: Clio Gmail Outlook

Can a Virtual Assistant handle email & inbox management for lawyers and law firms?

Yes. Nacho matches lawyers and law firms with a vetted, 100% US-based Executive Assistant who owns email & inbox management week after week, not a one-off task. Set a Talent Budget starting at $1,000 a month, begin with a $300 Delegation Strategy Plan, and expect to be matched in about a week.

See how the match works What a Talent Budget costs Book a discovery call

How it works

How your Executive Assistant owns email & inbox management for lawyers and law firms

Your EA integrates with Clio and your email platform to manage the daily flood. Court notices and filing deadlines get flagged immediately. New client inquiries are routed through your intake process: logged in your CRM, sent an acknowledgment, and scheduled for a consultation. Opposing counsel emails are prioritized and surfaced for your review. Routine messages: vendor invoices, newsletter subscriptions, CLE notifications, are handled or archived without bothering you. You start each morning with a clean inbox and a summary of what needs your attention. The system your EA builds becomes more refined each week as they learn which senders, subjects, and patterns matter most to your practice.

Off your plate

What your Executive Assistant takes off your plate

Start by giving your EA read-only access for the first 3-5 days so they can study your inbox patterns, who emails you, what's urgent vs. routine, and how you typically respond. The most common mistake attorneys make is trying to hand off everything at once instead of building trust gradually. Begin with triage and intake routing, then expand to drafted responses once your EA knows your voice.

  1. Client inquiry triage and intake routing

    New potential client emails are logged in Clio, sent a templated acknowledgment, and scheduled for a consultation call.

  2. Court notice and deadline flagging

    Emails from courts, clerks, and filing systems are flagged immediately and added to your calendar with appropriate lead time.

  3. Opposing counsel correspondence management

    Emails from opposing counsel are prioritized, threaded by matter, and surfaced for your review with relevant case context.

  4. Referral follow-up

    When referral sources send potential clients your way, your EA ensures a prompt, professional response and tracks the referral source.

  5. Daily inbox summary

    A morning briefing of what was handled overnight, what needs your attention, and any items approaching a deadline.

Your stack

Tools our team works with

We adapt to your existing stack, no forced migrations.

Slack
Front
Superhuman
Google Workspace
Microsoft Outlook
Gmail

...and many more!

Client proof

Trusted by lawyers and law firms

Nacho supports lawyers and law firms including Advantage Evans, La Firma Inmigrantes Primero, Rupal Law, handling everything from email & inbox management to broader operational support.

The model

What delegating to Nacho actually looks like

This is ongoing delegation to one vetted, US-based person, not a task posted to a marketplace.

  1. Start with a Delegation Strategy Plan

    A one-time $300 onboarding fee pairs you with a Client Success Manager who maps what to hand off first. See the full process.

  2. Get matched in about a week

    We match you with a vetted, 100% US-based Executive Assistant in your time zone. If the fit is not right, the Nacho Guarantee re-matches you free.

  3. Set a monthly Talent Budget

    Budgets start at $1,000 a month and draw across Executive Assistants from $40/hr, Specialists from $65/hr, and Fractional Executives from $125/hr. Up to $200 of unused budget rolls over each month. See pricing in detail.

  4. Three months, then month to month

    The initial term is three months so the working relationship has time to compound, then it rolls month to month. Book a discovery call to size yours.

Talent Budget

What delegating email & inbox management costs for lawyers and law firms

Drag the sliders to build a monthly plan that fits your workload.

Executive Assistants
from $40/hour
25 hours $1,000
Specialists
from $65/hour
5 hours $325
Fractional Executives
from $125/hour
0 hours $0
Your monthly budget
$1,325

Starting at $1,000/month. One-time $300 onboarding fee includes your Delegation Strategy Plan.

Good questions

Frequently asked questions

Can an EA handle attorney-client privileged communications?
Your EA handles the operational layer: triaging, routing, and flagging, not the legal substance. They don't draft legal advice or respond to matters requiring attorney judgment. For privileged communications, they flag and forward to you directly. All Nacho professionals can sign NDAs to protect confidentiality.
How does the EA integrate with Clio for intake?
Your EA can create new contact records in Clio from intake emails, log communication notes, and schedule consultation appointments. They follow your firm's intake workflow: whether that's a questionnaire, a phone screening, or a direct calendar booking.
What happens when my EA is unavailable?
Nacho provides continuity through our team model. If your primary EA is out, a backup who's familiar with your processes handles your inbox. Your triage rules and response templates are documented, so coverage is seamless.

Ready when you are

Get your inbox working for your practice

Book a discovery call to discuss your firm's email challenges. We'll build a triage system that keeps you focused on billable work.

Not sure yet? See how it works, compare the Executive Assistant, Specialist, and Fractional Executive roles, or read why we stayed 100% US-based.