Phone & Communication · Technology

Phone & communication support for technology companies that can't afford to miss a call

By Zack Pennington, CEO Updated

When your team is heads-down on a product sprint or closing a deal, inbound calls from prospects, vendors, and support escalations don't stop. A Nacho EA keeps communication moving: screening calls, managing follow-ups, and coordinating between stakeholders, so your technical staff stays focused on the work that actually requires them. Whether you're a SaaS startup, MSP, or dev shop, we've worked with technology businesses that need reliable communication coverage without hiring a full-time receptionist.

Tools we work with: Google Voice OpenPhone Calendly HubSpot

How it works

How Nacho handles phone & communication for tech companies

A Nacho EA handling phone and communication for a technology client typically manages inbound call screening and routing using tools like Google Voice, RingCentral, or your existing VoIP system, logging every interaction in your CRM: whether that's HubSpot, Salesforce, or Zoho. They field calls from prospects, vendors, and clients, take detailed notes, and either resolve straightforward requests or escalate with context so you're never walking into a conversation cold. On the outbound side, they handle follow-up calls, appointment confirmations, and coordination with third-party vendors like hosting providers, software resellers, or IT contractors. Your role is to set the decision boundaries upfront: what they can handle independently, what gets escalated, and how you want to be reached, and your Client Success Manager will help you document that in your Strategic Delegation Plan during onboarding.

Off your plate

What your EA takes off your plate

Before your first week, document exactly what an EA should say when they answer your line: your company name, what information to collect, and which scenarios get escalated immediately versus handled independently. The most common mistake technology clients make is assuming the EA will figure out the routing logic on their own; a one-page call handling guide eliminates 90% of early friction. If you use a VoIP system, make sure EA access is provisioned before onboarding so the first call isn't the one where you're troubleshooting permissions.

  1. Inbound Call Screening and Routing

    EA answers or monitors calls via your VoIP or Google Voice line, qualifies the caller's need, and routes to the right team member or takes a message with full context.

  2. CRM Call Logging and Follow-Up Scheduling

    Every call is logged in HubSpot, Salesforce, or your CRM of choice with notes, next steps, and any follow-up tasks assigned to the appropriate owner.

  3. Vendor and Partner Coordination Calls

    EA handles outbound calls to software vendors, cloud providers, or contractors to confirm deliverables, resolve billing issues, or gather status updates on your behalf.

  4. Client Onboarding and Check-In Calls

    For SaaS or managed service clients, EA conducts scheduled check-in calls using a defined script or agenda, capturing feedback and flagging any churn signals for your team.

  5. Support Escalation Triage

    EA fields initial support calls, gathers relevant technical details using your intake process or ticketing system (e.g., Zendesk, Freshdesk), and routes to the correct tier before the client feels dropped.

Your stack

Tools our team works with

We adapt to your existing stack, no forced migrations.

Zoom Phone
Acuity Scheduling
HubSpot
Google Voice
OpenPhone
Calendly

...and many more!

Client proof

Trusted by tech companies

Nacho supports tech companies including Permute AI, Ritual, handling everything from phone & communication to broader operational support.

Talent Budget

What phone & communication support costs for tech companies

Drag the sliders to build a monthly plan that fits your workload.

Executive Assistants
~$35/hour
25 hours $875
Specialists
~$50/hour
5 hours $250
Fractional Executives
~$95/hour
0 hours $0
Your monthly budget
$1,125

Starting at $1,000/month. One-time $300 onboarding fee includes your Strategic Delegation Plan.

Book a discovery call

Good questions

Frequently asked questions

Yes: our EAs are experienced with common business VoIP platforms including RingCentral, Dialpad, Google Voice, and Grasshopper, and can be added as a user to most systems. You'll need to provision access before they start, and your Client Success Manager will flag any setup steps during onboarding.
Nacho EAs are US-based and work within agreed-upon hours, so you'll want to define the coverage window that matters most to your business during onboarding. If you need coverage across multiple time zones or outside standard business hours, that's worth discussing with your Client Success Manager upfront so expectations are set correctly.
All Nacho team members operate under confidentiality agreements, and we work with technology clients who handle proprietary software, client contracts, and technical infrastructure details regularly. If your environment requires an NDA or specific data handling protocols, bring that to your onboarding conversation and we'll address it before any work begins.

Ready when you are

Get communication coverage without adding headcount

Starting at $1,000/month with a one-time $300 onboarding fee, you'll get a dedicated EA and a Strategic Delegation Plan built around how your technology business actually operates. Unused hours roll over, and there's no long-term lock-in after the initial three months.