Phone & Communication · Coaching & Training
Phone & communication support for coaching & training professionals
When you're running discovery calls, delivering sessions, and managing a full client roster, the phone work between those touchpoints: intake inquiries, follow-up calls, rescheduling requests, doesn't stop. A Nacho EA handles that communication layer so you're not losing prospective clients to voicemail or letting warm leads go cold. This is especially useful for coaches who are the sole point of contact in their practice and can't realistically be available for every inbound call.
Tools we work with: Google Voice OpenPhone Calendly HubSpot
Can a Virtual Assistant handle phone & communication for coaches and trainers?
Yes. Nacho matches coaches and trainers with a vetted, 100% US-based Executive Assistant who owns phone & communication week after week, not a one-off task. Onboarding starts with a $300 Delegation Strategy Plan, your Talent Budget starts at $1,000 a month, and matching takes about a week.
See how the match works What a Talent Budget costs Book a discovery call
How it works
How your Executive Assistant owns phone & communication for coaches and trainers
A Nacho EA working in phone and communication for a coaching or training business typically serves as the first point of contact for inbound inquiries: answering calls, returning voicemails, and triaging messages based on urgency and client status. They work inside tools you're likely already using, such as Calendly or Acuity for scheduling, HoneyBook or Dubsado for client management, and Google Voice or a dedicated business line for call handling. Your EA follows a call script or intake framework you provide (or help build during onboarding), so responses are consistent with your brand voice and methodology. On the outbound side, they handle appointment reminders, follow-ups after discovery calls, and check-ins for clients who've gone quiet. Your role is to take the calls that require your expertise, everything else moves through your EA.
Off your plate
What your Executive Assistant takes off your plate
Before your EA makes a single call on your behalf, record yourself handling a typical inquiry call and write down the three or four questions you always ask, this becomes the foundation of their call script. The most common mistake coaches make is assuming their EA will figure out the tone and boundaries on their own; the more context you give upfront about what a qualified client looks like and what you never say on a sales call, the faster your EA gets up to speed without misrepresenting your practice.
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Discovery Call Intake and Scheduling
EA answers or returns inbound inquiry calls, qualifies the prospect using your intake criteria, and books them directly into your discovery call calendar via Calendly or Acuity.
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Voicemail Management and Call Return
EA monitors a shared Google Voice line or forwarded business number, returns calls within your defined response window, and logs all contact attempts in your CRM.
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Session Reminder Outreach
EA makes or sends reminder calls and texts before scheduled coaching sessions to reduce no-shows, using your preferred cadence, typically 48 hours and 24 hours out.
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Post-Discovery Follow-Up Calls
EA follows up with prospects who attended a discovery call but haven't yet enrolled, using a script aligned with your offer and conversion process in HoneyBook or Dubsado.
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Client Re-Engagement Outreach
EA reaches out to past clients or inactive program participants via phone or voicemail drop to share new offerings, renewals, or check-in touchpoints on your behalf.
Your stack
Tools our team works with
We adapt to your existing stack, no forced migrations.
Calendly 
HubSpot 
OpenPhone 
Acuity Scheduling 
Zoom Phone 
Google Voice Client proof
Trusted by coaches and trainers
Nacho supports coaches and trainers including Coach Wolfgang, Martin Global Leaders, Ruth Calabrese Leadership Coaching, and 1 others, handling everything from phone & communication to broader operational support.
The model
What delegating to Nacho actually looks like
This is ongoing delegation to one vetted, US-based person, not a task posted to a marketplace.
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Start with a Delegation Strategy Plan
A one-time $300 onboarding fee pairs you with a Client Success Manager who maps what to hand off first. See the full process.
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Get matched in about a week
We match you with a vetted, 100% US-based Executive Assistant in your time zone. If the fit is not right, the Nacho Guarantee re-matches you free.
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Set a monthly Talent Budget
Budgets start at $1,000 a month and draw across Executive Assistants from $40/hr, Specialists from $65/hr, and Fractional Executives from $125/hr. Up to $200 of unused budget rolls over each month. See pricing in detail.
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Three months, then month to month
The initial term is three months so the working relationship has time to compound, then it rolls month to month. Book a discovery call to size yours.
Talent Budget
What delegating phone & communication costs for coaches and trainers
Drag the sliders to build a monthly plan that fits your workload.
Executive Assistants
from $40/hourSpecialists
from $65/hourFractional Executives
from $125/hourStarting at $1,000/month. One-time $300 onboarding fee includes your Delegation Strategy Plan.
Good questions
Frequently asked questions
Will the EA be answering calls live, or is this more about returning voicemails and follow-ups?
How does the EA know what to say when a prospect asks detailed questions about my coaching program?
I use a specific CRM like HoneyBook or Dubsado, can the EA log calls and update contact records there?
Ready when you are
Stop managing your own inbox and phone queue
Nacho's onboarding includes a Delegation Strategy Plan built around your practice, so your EA is handling calls correctly from day one, not learning on the job at your clients' expense.
Not sure yet? See how it works, compare the Executive Assistant, Specialist, and Fractional Executive roles, or read why we stayed 100% US-based.