Phone & Communication · Consulting
Phone & communication support for consulting firms that can't afford to miss a client call
In consulting, a missed call from a prospective client often means a missed engagement, they'll move on to the next firm on their list. Whether you're a solo strategy consultant juggling billable hours or a boutique firm managing multiple client relationships simultaneously, having someone reliable to handle your phones and communication keeps revenue conversations moving without pulling you out of deep work. Nacho EAs handle the front-line communication so you stay focused on delivering the work clients are actually paying for.
Tools we work with: Google Voice OpenPhone Calendly HubSpot
Can a Virtual Assistant handle phone & communication for consultants?
Yes. Nacho matches consultants with a vetted, 100% US-based Executive Assistant who owns phone & communication week after week, not a one-off task. Onboarding starts with a $300 Delegation Strategy Plan, your Talent Budget starts at $1,000 a month, and matching takes about a week.
See how the match works What a Talent Budget costs Book a discovery call
How it works
How your Executive Assistant owns phone & communication for consultants
A Nacho EA assigned to your consulting practice handles inbound call screening, routes urgent matters to you immediately, and logs everything in your CRM: whether that's HubSpot, Salesforce, or a simpler tool like Dubsado. They manage your voicemail queue daily, draft and send follow-up emails after prospect calls using your approved templates and tone, and coordinate scheduling through tools like Calendly or Acuity so discovery calls land on your calendar without the back-and-forth. Your role is to take the calls that matter and deliver the work, the EA handles everything around those conversations. Most consulting clients brief their EA once on communication preferences and intake questions, then check in weekly via a shared task log or Slack.
Off your plate
What your Executive Assistant takes off your plate
Before handing off phone and communication, write down how you want calls handled: specifically what questions to ask a new prospect, what counts as urgent enough to interrupt you, and what tone reflects your firm's brand. The most common mistake consultants make is assuming an EA will figure out the intake process on their own, which leads to inconsistent first impressions with potential clients. A one-page communication brief upfront saves weeks of correction later.
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Inbound Call Screening & Routing
EA answers or monitors calls during business hours, qualifies the nature of the inquiry, and routes urgent client escalations to you immediately while logging all other contacts for follow-up.
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Prospect Intake & Discovery Call Prep
EA collects initial information from inbound leads via phone or email, populates your CRM with contact details and project scope notes, and prepares a brief summary before your discovery call.
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Follow-Up Email Drafting After Client Calls
Using your notes or call recordings, the EA drafts professional follow-up emails that recap next steps, attach relevant documents, and keep engagements moving through your pipeline.
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Voicemail Management & Response Coordination
EA checks your voicemail queue daily, transcribes messages, prioritizes by urgency, and either drafts responses for your approval or handles routine replies directly under your name.
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Scheduling & Calendar Coordination for Client Calls
EA manages scheduling requests across Calendly, Acuity, or direct email, confirms appointments with clients, sends reminders, and handles rescheduling without pulling you into the thread.
Your stack
Tools our team works with
We adapt to your existing stack, no forced migrations.
Zoom Phone 
HubSpot 
Calendly 
Acuity Scheduling 
OpenPhone 
Google Voice Client proof
Trusted by consultants
Nacho supports consultants including Brighter Strategies, Deborah Offner, High Flying Strategy, and 2 others, handling everything from phone & communication to broader operational support.
The model
What delegating to Nacho actually looks like
This is ongoing delegation to one vetted, US-based person, not a task posted to a marketplace.
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Start with a Delegation Strategy Plan
A one-time $300 onboarding fee pairs you with a Client Success Manager who maps what to hand off first. See the full process.
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Get matched in about a week
We match you with a vetted, 100% US-based Executive Assistant in your time zone. If the fit is not right, the Nacho Guarantee re-matches you free.
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Set a monthly Talent Budget
Budgets start at $1,000 a month and draw across Executive Assistants from $40/hr, Specialists from $65/hr, and Fractional Executives from $125/hr. Up to $200 of unused budget rolls over each month. See pricing in detail.
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Three months, then month to month
The initial term is three months so the working relationship has time to compound, then it rolls month to month. Book a discovery call to size yours.
Talent Budget
What delegating phone & communication costs for consultants
Drag the sliders to build a monthly plan that fits your workload.
Executive Assistants
from $40/hourSpecialists
from $65/hourFractional Executives
from $125/hourStarting at $1,000/month. One-time $300 onboarding fee includes your Delegation Strategy Plan.
Good questions
Frequently asked questions
Can an EA represent my consulting firm professionally on calls with C-suite prospects?
What happens if a client calls with a sensitive engagement issue or confidentiality concern?
How does this work if I'm already using a CRM to track client communication?
Ready when you are
Stop losing clients to voicemail
Nacho's onboarding includes a Delegation Strategy Plan built around your consulting practice: so your EA is briefed, ready, and handling calls in about a week. Monthly plans start at $1,000 with a one-time $300 onboarding fee.
Not sure yet? See how it works, compare the Executive Assistant, Specialist, and Fractional Executive roles, or read why we stayed 100% US-based.