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CRM & Project Management · Nonprofit

CRM & project management support built for nonprofit teams running lean

By Zack Pennington, CEO Updated

Most nonprofit teams are managing donor relationships in Salesforce NPSP or Bloomerang while simultaneously coordinating grant deliverables, volunteer schedules, and program timelines across too few staff. When your development director is also your de facto project manager, critical follow-ups fall through the cracks. A Nacho specialist steps in to keep your CRM clean and your projects moving without adding a full-time headcount.

Tools we work with: HubSpot Salesforce Attio Asana

Can a Virtual Assistant handle CRM & project management for nonprofits?

Yes. Nacho matches nonprofits with a vetted, 100% US-based Executive Assistant or Specialist who owns CRM & project management week after week, not a one-off task. Set a Talent Budget starting at $1,000 a month, begin with a $300 Delegation Strategy Plan, and expect to be matched in about a week.

See how the match works What a Talent Budget costs Book a discovery call

How it works

How delegated CRM & project management works for nonprofits

A Nacho EA working with a nonprofit typically splits their time between CRM hygiene and project coordination, two things that rarely get dedicated attention on small teams. On the CRM side, they handle tasks like deduplicating donor records in Salesforce NPSP or Bloomerang, logging gift entries, updating constituent contact information, and building out segmented lists for appeals or stewardship campaigns. On the project management side, they set up and maintain boards in Asana or Monday.com, track grant deliverable deadlines, send internal task reminders, and document meeting notes so nothing slips between programs. Your role is to set priorities and make decisions, the EA handles the execution and keeps the system current. Most clients check in with their EA weekly or bi-weekly through a standing sync, with day-to-day communication happening asynchronously in Slack or via email.

Off your plate

What comes off your plate

Before your first session, document where your data actually lives: many nonprofits have donor information split across a CRM, a spreadsheet, and an email platform like Mailchimp or Constant Contact, and your EA needs a clear picture to work effectively. The most common mistake is handing off CRM access without a brief data entry guide or naming convention document, which leads to inconsistent records that take longer to fix than they would have taken to prevent. Even a one-page overview of how your organization logs gifts and categorizes constituents will make the first few weeks significantly more productive.

  1. Donor Record Maintenance in Salesforce NPSP or Bloomerang

    Regularly audit and update constituent records, merge duplicates, and ensure gift history and communication preferences are accurately logged.

  2. Grant Deliverable Tracking

    Build and maintain a grant calendar in Asana or Monday.com with deadlines for reports, compliance documentation, and funder check-ins so nothing is submitted late.

  3. Donor Segmentation List Building

    Pull targeted lists from your CRM for appeals, lapsed donor outreach, or major gift cultivation based on giving history, capacity, and engagement data.

  4. Program and Event Project Coordination

    Create project templates for recurring programs or fundraising events, assign tasks to the right team members, and follow up on outstanding action items before deadlines hit.

  5. Reporting and Dashboard Setup

    Configure standard reports in your CRM: such as retention rate, LYBUNT/SYBUNT lists, or campaign performance, so leadership has accurate data for board meetings and funder updates.

Your stack

Tools our team works with

We adapt to your existing stack, no forced migrations.

ClickUp
Asana
Salesforce
Make.com
Notion
Attio

...and many more!

Client proof

Trusted by nonprofits

Nacho supports nonprofits including Clayton Christensen Institute, Educational Testing Services (ETS), Real Discussion, handling everything from crm & project management to broader operational support.

The model

What delegating to Nacho actually looks like

This is ongoing delegation to one vetted, US-based person, not a task posted to a marketplace.

  1. Start with a Delegation Strategy Plan

    A one-time $300 onboarding fee pairs you with a Client Success Manager who maps what to hand off first. See the full process.

  2. Get matched in about a week

    We match you with a vetted, 100% US-based Executive Assistant or Specialist in your time zone. If the fit is not right, the Nacho Guarantee re-matches you free.

  3. Set a monthly Talent Budget

    Budgets start at $1,000 a month and draw across Executive Assistants from $40/hr, Specialists from $65/hr, and Fractional Executives from $125/hr. Up to $200 of unused budget rolls over each month. For operations-led work, that senior seat is usually a Fractional COO. See pricing in detail.

  4. Three months, then month to month

    The initial term is three months so the working relationship has time to compound, then it rolls month to month. Book a discovery call to size yours.

Talent Budget

What delegating CRM & project management costs for nonprofits

Drag the sliders to build a monthly plan that fits your workload.

Executive Assistants
from $40/hour
15 hours $600
Specialists
from $65/hour
10 hours $650
Fractional Executives
from $125/hour
5 hours $625
Your monthly budget
$1,875

Starting at $1,000/month. One-time $300 onboarding fee includes your Delegation Strategy Plan.

Good questions

Frequently asked questions

Our nonprofit uses Salesforce NPSP, do your EAs actually know how to work in it?
Yes. Nacho EAs have hands-on experience with Salesforce NPSP, including gift entry, record management, campaign setup, and running standard reports. If your instance has custom objects or a complex configuration, your EA will ask for a brief walkthrough during onboarding rather than assume, that's the right approach.
We're a small team and our 'project management' is mostly email threads and a shared Google Sheet, is that enough to start?
It's a very common starting point, and yes, your EA can work within those systems while helping you migrate to something more structured like Asana or Trello if that's a goal. The onboarding process includes a Delegation Strategy Plan where your Client Success Manager helps identify what's worth formalizing and what's fine to leave as-is.
How do we protect donor data when giving an EA access to our CRM?
Nacho EAs are US-based W-2 employees or vetted contractors who sign confidentiality agreements, and you control the permission level you grant within your CRM. Most nonprofits set up a restricted user profile that limits access to the records and reports relevant to the EA's tasks, your Salesforce or Bloomerang admin can configure this before day one.

Ready when you are

Get CRM and project support without adding headcount

Nacho's monthly plans start at $1,000 with a one-time $300 onboarding fee that includes a Delegation Strategy Plan tailored to your nonprofit's workflows. Up to $200 of unused budget can roll over each month, and after the initial three-month commitment it's month-to-month.

Not sure yet? See how it works, compare the Executive Assistant, Specialist, and Fractional Executive roles, or read why we stayed 100% US-based.